Password Resets

Passwords are important, keeping your recovery information and contact information current and updated is important.  Download the and print the free password keeper in the link below to help you keep track of your passwords and information tied to your accounts.

NEW ACCOUNTS & DEVICES – Pay attention when setting up accounts and devices, record the settings because one day you will need that information. Otherwise you risk being locked out of your devices permanently


  • You can be permanently  locked out of devices if they are not set up and maintained properly which means recording the information to recover the account and being able answer your account recovery questions when required.
  • You must have current information on your accounts if you initially tied it to a phone number or email address that you no longer have access to there is no way you can receive the text that code they send you to recover the account.
  • Any device that requires valid account access cannot be unlocked if you don’t the answers.

Below are some links to password

SELF HELP: Common Password Reset Pages



MTS/Bell  Email

Westman Email Reset

Hotmail / Outlook / Microsoft Account





The importance of backing up

Let’s face it, no matter how great your computer or external hard drive are, one day they’re going to wear out. That’s just the nature of any piece of hardware. Your local computer repair shop might be able to get that data off, but then again, they might not. When you don’t back up, that’s the gamble you’re making.

Worse, the Internet is full of threats to the integrity of your data. Viruses and Trojans don’t just steal your data. In some cases they erase it. There’s also the growing phenomenon of ransomware. This is where a hacker puts a virus on your computer that encrypts your data. You then have to pay hundreds of dollars to have them unencrypt your data. If you’ve backed up your data, this is less of a concern. You can just wipe the hard drive and restore to your latest backup.

It doesn’t matter if you lose your data because of mechanical failure, a natural disaster or criminal malice, your data is gone. However, the data doesn’t need to be lost. You can back it up.

How to Backup Your Data

There are a ton of ways to backup your data. Each is going to have its own different procedures. Still, there are some general guidelines when it comes to making a good backup. If you need help call and I can set you up!

  • Storage is now so cheap that it makes the most sense to just back up everything. You might be able to save a few pennies by only storing what you absolutely can’t replace. Most modern computer users, however, will want to back up everything simply because it doesn’t cost much to do so.
  • Cloud storage offers a number of advantages over local storage. For example if your house is flooded your backup will likely be gone, unless you stored it in the cloud.
  • The more places you have data backed up the better. Don’t feel like you have to pick between a locally stored physical backup and backing up in the cloud. Backing up both is your safest bet.
  • On the same token, don’t underestimate having physical copies of things like your bank statements and tax records. It’s best to keep a file of your most important documents here in the physical world in addition to any backups you have.
  • Identify what you need to back up. For example, some of your applications might be stored in the cloud whether you realize it or not.
  • Your documents are going to be the most important part of your backup. Take some time to organize your documents if they aren’t already. That’s going to make it easier to ensure that you’ve backed up everything that you need to.
  • Application data is perhaps one of the more difficult things to backup because the data can change daily. If you rely a lot on applications, you might need a backup solution that backs up regularly — daily or more — without you having to tell it to.
  • Your operating system probably came with a backup when you bought it. Remember, though, if it’s not a current backup that if you ever have to reinstall your back-up, most of your settings and data will not be in that backup therefor un-restorable.
  • Backing up isn’t an “all or nothing” proposal. It’s a good idea to have a thumb drive on hand to back up recent important documents. Again, you want as many layers of backup as you can get.
  • The chances of losing all of your data in a disaster aren’t great, but they’re greater than zero. Backup is definitely one of those “better safe than sorry” type of things. It costs little and takes little time to do, but the cost of not doing it can be a lifetime of regret.

Virus and Malware Removal

I can help!  Clean and scan your system. My service also includes a full tune-up and optimization of your computer. I will install ad blocker, DNS filtering, and secure your PC. After removing infections, will also do a full tune-up of your system to make sure it runs at optimal speed.

Scamware – Things like system optimisers, registry cleaners, driver updaters, etc., usually come as a trialware with a paid subscription option that keeps going up in price every year. Worse, after they have taken your money, you probably won’t notice any speed improvements. I reccomend to get rid of them and make sure your system is as clean as possible.

I will also enable antivirus for your system. T0 protect your computer in real-time, and provide information to help you recognise the behaviours and threats to prevent getting re-infected in the future.  This service includes full cleaning, tune-up, ad blocker and  DNS filtering to automatically block reported malicious websites.

Computer Diagnostics

Find out what’s wrong with your computer and get an estimate on repairs. I will check your hardware, software, the status of your antivirus and firewall, all operating systems updates and more. Once I have the clear picture of what repairs you need, I can give you a quote on how much it will cost. The diagnostic fee $30 will be applied towards the repair cost. You are under no obligation to have the repairs completed here it is solely your choice.

Remote Support

We can solve many computer issues with the help of remote support software and a phone call! You don’t have to bring the computer to me or wait for me to visit you at your house or office. Remote assistance makes solving most common issues very convenient and quick.

Remote Support allows me to take control of your computer from my office. I can use my computer’s keyboard, mouse and monitor to control your computer as if we were sitting in front of it. This is all accomplished using an internet connection and special software called a remote client.

  • Click the download button for your system it’s located on the upper right side of this page, the software will begin to download choose save, run, or open file depending for the option it displays.
  • A notification box will popup and say “Do you want to allow this app to make changes to your computer.” choose yes. The box will then disappear.
  • Another box will popup then check the tick box to accept the EULA and Click the Continue button.
  • Then the ID Number will be displayed.
  • Not to worry the software does not install it just runs as a one time use and if you run it again when needed as the password changes each time keeping your computer secure from unauthorized access.